Privacy Policy

Last updated: January 2026

ScoreBet operates scorebetcasino.co.za and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our platform.

Who We Are

ScoreBet is operated in accordance with South African law, including the National Gambling Act 7 of 2004 and regulations set out by the National Gambling Board (NGB). Our registered address and licensing details are available on request. If you have any questions about this policy, contact us at [email protected].

Information We Collect

When you register and use ScoreBet, we collect personal information that is necessary to verify your identity, process transactions, and comply with our legal obligations. This includes:

• Your full name, date of birth, and South African ID number or passport number
• Contact details including your email address, phone number, and residential address
• Financial information such as your bank account details and transaction history on the platform
• Device and technical data including your IP address, browser type, and how you access our site
• Records of your betting and gaming activity on ScoreBet

We may also collect information you provide when you contact our support team or respond to surveys.

Why We Collect Your Information

There are several reasons we need your personal data. Some are legal requirements we simply cannot avoid. Others help us give you a better experience on the platform.

• To verify your identity and confirm you are 18 or older, as required by South African gambling law
• To process deposits, withdrawals, and other financial transactions in South African rand (ZAR)
• To comply with FICA (Financial Intelligence Centre Act) obligations, including anti-money laundering checks
• To detect and prevent fraud, problem gambling, or any misuse of the platform
• To send you account-related communications and, where you've opted in, promotional offers

How We Share Your Information

We don't sell your personal information to third parties. Full stop. But we do share it in specific, limited circumstances.

We may share your data with payment processors and banking partners to handle your transactions, with identity verification services to confirm who you are, and with regulatory authorities including the NGB if we are legally required to do so. We may also share information with law enforcement agencies where fraud or criminal activity is suspected.

Any third party we work with is required to handle your data securely and only for the purpose we've specified.

How Long We Keep Your Data

South African law requires us to keep certain records for a minimum of five years after your account is closed. This applies particularly to financial records and identity verification documents. After that period, we'll securely delete or anonymise your data unless there's a specific legal reason to keep it longer.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have rights over your personal data. You can request access to the information we hold about you, ask us to correct anything that's inaccurate, and in certain circumstances ask us to delete your data. You also have the right to object to how we're using your information.

To exercise any of these rights, email us at [email protected]. We'll respond within a reasonable timeframe and no later than 30 days.

Security

We use industry-standard security measures to protect your personal information, including SSL encryption on all data transfers and secure storage systems. No system is completely foolproof, but we take every reasonable step to keep your data safe.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page and notify you by email if the changes are significant. Continuing to use ScoreBet after changes are posted means you accept the updated policy.

Responsible Gambling

ScoreBet is committed to responsible gambling. If you're concerned about your gambling habits, visit the National Responsible Gambling Programme at nrgp.org.za or call the toll-free helpline on 0800 006 008. You must be 18 or older to use this platform. 18+.